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Content Policy

Collektr Sdn Bhd ("Collektr," "we," or "us") is committed to fostering a safe, legal, and respectful environment for all users. In compliance with Malaysian laws, regulations, and the guidelines of the Malaysian Communications and Multimedia Commission ("MCMC"), we have established the following rules governing content creation, sharing, and interaction on our platform. This includes our website, mobile applications, Portal, social media channels, and any other services we offer (collectively referred to as the "Platform").

1. Explicit and Obscene Content

Prohibited:

  • Content featuring explicit sexual acts, sexually suggestive material, and content that contains explicit or obscene gestures. This includes, but is not limited to, blurred, covered, partially covered, or otherwise obscured content that contains elements of nudity or sexual content.
  • Depictions or descriptions of sexual violence or exploitation.
  • Material deemed pornographic or offensive under Malaysian law.
  • Content violating Section 292 of the Penal Code, prohibiting the sale, distribution, or public exhibition of obscene materials (e.g., books, pamphlets, illustrations).

Strictly Forbidden:

  • Any form of nudity or sexual content, including non-sexual nudity in contexts that may be interpreted as suggestive, exploitative, or inappropriate.
  • Any content that may be perceived as promoting sexual behavior, fetishes, or adult themes, regardless of artistic, educational, or cultural context.

Enforcement:

  • Any content that violates these guidelines will be removed immediately, and the user will be subject to penalties, including account suspension or restriction.

2. Nudity

Prohibited:

  • Nudity in a sexualized context or any content intended to provoke a sexual response.
  • Images or videos showcasing genitalia, female nipples (except in specific, permitted medical or educational contexts), or buttocks in an obscene or inappropriate manner.
  • Any content that may be interpreted as exploitative or objectifying based on nudity.
  • Content involving minors in any context related to nudity is strictly prohibited.

Strictly Forbidden:

  • Any form of nudity that may be perceived as suggestive, fetishized, or inappropriate, regardless of artistic, educational, or cultural context.

3. Gambling and Betting Content

Prohibited:

  • Promotion, advertisement, or facilitation of gambling, betting, or wagering activities.
  • Content encouraging participation in illegal gambling, as defined by Malaysian law.
  • Oripa or mystery packs where the floor (minimum value) and ceiling (maximum value) are not explicitly disclosed by the seller.

Permitted:

  • Discussions or analysis related to the impact of gambling, as long as it does not promote gambling activities.
  • Reporting on gambling in journalistic contexts, without encouraging participation.
  • Oripa or mystery packs, provided that sellers clearly disclose the floor and ceiling values, ensuring transparency and avoiding misleading claims. Any failure to disclose will result in an investigation and potential action by Collektr.

4. Enforcement Actions for Violations

a. Marketplace Listings:

  • First Offense: The violating product will be removed immediately from the Platform, and the user will receive a written warning via email.
  • Second Offense: If more than 3 listings are flagged for violating this policy, the user's marketplace privileges will be suspended for 48 hours.
  • Third Offense: The user's marketplace account will be restricted, and the seller will be required to reapply for access.

b. Livestreaming:

If prohibited content is detected during a livestream, the following enforcement actions will apply:

  • First Offense:
    • The livestream will be immediately terminated.
    • The user may start a new livestream but will receive a written warning via email.
  • Second Offense:
    • Repeated violations will result in the suspension of livestreaming privileges for 48 hours.
    • The user may resume livestreaming after this period.
  • Third Offense:
    • Persistent violations will result in the permanent restriction of livestreaming privileges, although the user will retain access to the platform as a buyer.
  • Fourth Offense:
    • If the user is reapproved for livestreaming after the third offense, any further violations will result in an immediate ban from livestreaming and no appeal process will be available.

5. Content Moderation

Content Moderation:

Collektr employs a combination of automated systems and human reviewers to identify and remove content that violates this policy. Users are encouraged to report content that they believe breaches these guidelines.

Reporting Violations:

Reports will be reviewed promptly, and appropriate actions, including content removal, account suspension, or legal reporting, may be taken.

6. Compliance with MCMC Guidelines

All users must adhere to Malaysian laws regarding the creation, sharing, and distribution of content that is obscene, indecent, or contrary to public decency. Collektr will fully cooperate with MCMC and relevant authorities to ensure compliance with applicable laws.

7. Appeals Process

Users whose content is removed or whose accounts are suspended may appeal the decision by contacting our support team at [email protected]. Appeals will be reviewed in accordance with this policy and MCMC guidelines, and all decisions will be final.

8. Conclusion

Collektr is committed to maintaining a safe, respectful, and legally compliant platform for all users. By following this policy, we ensure that our platform remains a space where everyone can engage with collectibles in a meaningful and responsible way.

If you have any questions about this policy, please contact our Customer Service Support team at [email protected].